We are happy to refund the original purchase price of any new, non-worn merchandise returned within 30 days of the purchase at shopkidsteps.com. Final Sale items cannot be returned.
**During the shutdown of our retail stores due to the COVID-19 virus, we will not be accepting returns at our Stores. However, when our stores reopen we will honor in-store returns for 30 days after our reopen date**
We do not provide return slips. Please obtain a tracking number with mailed returns as we cannot verify a return without it. Please return via mail delivery to our address below.
Online Return Address:
Kid Steps - Stride Rite
160 N. Gulph Road Store #2307
King of Prussia PA 19406
If we have made an error with your order please contact our customer care team so we can make it right for you.
Customer service is available Monday to Friday 9 - 5 (excluding Holidays) via email at: [email protected]. Please allow up to 48 hours for a response during the time periods previously stated. Customer service is not available via phone. We cannot accept calls.
Online purchases can only be exchanged at our store locations. Otherwise an exchange cannot be performed. Please make a new order online and return the items per the Return instructions above.
**During the shutdown of retail store due to the COVID-19 virus, we will not be accepting returns at our Stores. However, when our stores reopen we will honor in-store returns for 30 days after our reopen date**