ShopKidSteps.com offers standard delivery. Orders can be shipped anywhere in the continental United States. Your order will usually ship in 1-2 business days; shipping occurs during normal business days (Monday– Friday), excluding postal holidays.
*ShopKidSteps.com is not responsible for late shipments caused by USPS delays.
Note that estimated shipping times include 1-2 days for order processing.
**Please note orders placed under multiple names, emails and accounts to the same shipping address within a short period of time may be flagged for review. This may result in order processing delays and order cancellation for fraud protection.
Our goal is to expedite your order as quickly as possible; therefore, once your order is placed it cannot be cancelled or changed. If you have questions about making a return once received please refer to our return policy or contact Customer Service.
Merchandise purchased at a striderite.com should be returned or exchanged at striderite.com. Kid Steps Stride Rite of King of Prussia and Willow Grove and shopkidsteps.com are independently owned and operated.
Return shipping is at the cost of the customer. No return labels are provided unless product is damaged upon receipt or wrong item was sent. Please contact [email protected] for more information.
Within 30 days of ship date, you can return unwanted items in store to our store locations in Willow Grove Park Mall and King of Prussia Plaza. These are the only locations that can accept online returns from shopkidsteps.com. You must bring the shoes in their original condition, in their original box and with the packing slip. Your refund will be processed online. If you would like a different size or shoe, please purchase in store.
If you have any questions regarding our return/exchange policy, please contact our customer service team by email at [email protected]